Shipping policy

Shipping is free on every order, with tracking.

Processing

We pack your order and hand it to the carrier within 24 hours of purchase (business days).

Delivery time

Delivery normally takes 7–15 working days after dispatch, depending on your location and customs. We email you a tracking number as soon as your parcel leaves. If you have a question about where your order is, write to us through our contact page.

If you order more than one product, items may ship separately and arrive on different days.

Customs and duties

Some countries charge import duties or taxes. These are set by local authorities, are payable by the recipient and cannot be calculated by us in advance.

Address problems

Please check your address carefully at checkout. If a parcel comes back to us because the address was incomplete, we will send it again once you confirm the correct details.

Ravine is operated by Hung Le Dang
22 Crystal Street, Waterloo, NSW 2017, Australia
Email: hoangvuminhnghia60735@gmail.com