Refund policy

Every order comes with a 30-day money back guarantee. You have 30 days from the day your order is delivered to ask for a return and a full refund.

How to start a return

Send us your order number and a short note through our contact page or by email at hoangvuminhnghia60735@gmail.com. We will reply with the return address and next steps. Please send the earbuds back with the charging case and accessories, in good condition.

Your refund

Once your return arrives and is checked, we refund the original payment method. Banks usually take a further 5–10 business days to show the credit on your statement.

Damaged or faulty items

If your earbuds arrive damaged, send us a photo within 7 days of delivery and we will make it right with a replacement or a refund.

1-year warranty

For one year from delivery we cover manufacturing defects. If a unit stops working because of a defect, contact us and we will repair or replace it. The warranty does not cover loss, misuse or normal wear.

Ravine is operated by Hung Le Dang
22 Crystal Street, Waterloo, NSW 2017, Australia
Email: hoangvuminhnghia60735@gmail.com